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NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 15 days of receipt.
Only items purchased directly from funriderus.com online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in original packaging, including any accessories, manuals, and documentation.
Used item returned may subjected up to 30% restocking fee applied to the refund.
DID YOU RECEIVE A FAULTY UNIT, OR THE WRONG PRODUCT?
Please contact our Customer Support team to start the return process. All product returns require a Return Merchandise Authorization (RMA) number.
You may obtain an RMA number by contacting Customer Service through email to firstname.lastname@example.org or contact us with conatct us page.
Any returns without an RMA# will not be accepted and refused
Please include the following information:
In some cases, you may be required to include a video or photo of the defective product for proof to refund or replace the product.
Upon arrival of the return item and completion of our inspection, a refund or replacement will be processed.
PURCHASE NOT ELIGIBLE FOR RETURN:
Shipping Damage: Please DO NOT refuse any package even if the box or product seems damaged. If you receive package or product seems damages, please sign the package with carrier and noted the damage with delivery receipt. Please contact us immediately with PHOTOS (no later than three days after delivery) for further instructions. To process the exchange on damaged items you MUST keep the original box and all packaging. DO NOT assemble the product until we assess damage photos, or it will be considered user damage. We have access to 99% of parts for every item we sell. In most cases, the factory will be able to send the part that received shipping damage so it will not warrant for a return. In most cases, the factory will instruct return and replace your item with the exact same model in the event of shipping damage where parts cannot be replaced.
Cancellation Policy: Due to the size of the items we sell it is usually not possible to cancel an order that has been placed and has gone into processing. After you place order, you can cancel your order within 2 hours by email without any charge. If you want to cancel your order, please email your cancellation request to email@example.com during our normal business hours. We usually start to process your order on the same business day. Therefore, if you want to cancel your order after 2 hours, you will be subject to 3% order cancellation fee (cancellation fee for payment processing and loading/unloading labor). Once your item has been sent to warehouse, your order cannot be cancelled. If you choose to cancel your order or refuse delivery after your order has been shipped, you will be responsible for "To and From Shipping and Handling Charges" incurred in shipping your order and a 25% restocking fee. If your product has left the warehouse and you cancel the order. the shipping company will have still charged freight costs regardless of your cancellation. At this point, you will be responsible for all shipping fees.
Note: In all return and exchange circumstances, the customer is responsible for all shipping & handling costs. We cannot normally credit original shipping costs, and just as a retail store cannot credit you for gas and other costs incurred while driving back to their store to return merchandise, funriderus.com cannot credit return shipping cost.
Manufacturers reserve the rights to modify products according to the latest technical standards and without notification to us or our customers. Since they might not accept returns based on those changes, if you have any questions related to a specific feature of a product sold on the website, please contact us before placing the order.